Terms & Privacy

Terms of Use

These Terms of Use apply to your access to and use of the iFix Roofing Geelong website, including the information, images, forms and other content available through the website.

The website is operated by iFix Roofing Geelong, ABN 29 685 072 824, referred to in these terms as “iFix Roofing Geelong”, “we”, “us” or “our”.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, you should discontinue using the website.

Website information

The information provided on this website is general information about iFix Roofing Geelong and the roofing services we may provide.

We take reasonable care when preparing website content, but roofing requirements vary between properties. Information on the website should not be treated as a substitute for an onsite inspection, professional assessment or written quote.

Photos, examples, service descriptions and blog articles are provided for general information only. The suitability, availability, scope and cost of roofing work will depend on factors including the condition of the property, roof access, materials, design, weather and the findings of an inspection.

Quotes and roofing services

Submitting an enquiry, calling us or requesting a quote through the website does not create a binding agreement for roofing services.

Any roofing work will be subject to:

an inspection or assessment where required;
confirmation that the requested work is within our service area and capabilities;
a written quote, scope of work or other agreement;
material and labour availability;
suitable site access and weather conditions; and
any additional terms included in the accepted quote or contract.

Prices, timeframes and service availability shown or discussed before an inspection are estimates only unless confirmed in writing.

If there is any inconsistency between these website terms and an accepted written quote or service agreement, the accepted written agreement will apply to the roofing work.

Free inspections and quotes

References to free inspections or free quotes are subject to service-area coverage, availability and the nature of the enquiry.

We may ask for information about the property or roofing issue before arranging an inspection. In some circumstances, specialist reports, difficult access, urgent attendance, travel outside the normal service area or other additional services may involve a fee. Any applicable fee will be discussed before the service is provided.

Emergency roofing enquiries

We may offer assistance with urgent leaks or storm-related roofing problems, subject to staff availability, safe access, weather conditions and the nature of the issue.

Submitting an emergency enquiry does not guarantee immediate attendance. If there is an immediate threat to personal safety, serious flooding, fire, electrical danger or structural collapse, contact the appropriate emergency service.

Australian Consumer Law

Nothing in these Terms of Use excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.

Where our liability can lawfully be limited, it will be limited only to the extent permitted by law.

Website availability

We aim to keep the website accessible and accurate, but we do not guarantee that:

the website will always be available or uninterrupted;
every page will be free from errors or omissions;
website content will always be current;
the website will be free from viruses or other harmful components; or
information transmitted through the website will always be secure.

We may update, change, suspend or remove website content at any time without notice.

Intellectual property

Unless otherwise stated, the content of this website is owned by or licensed to iFix Roofing Geelong. This includes the website design, written content, business name, logos, graphics, photographs, videos and downloadable material.

You may view and print website content for your personal and non-commercial use.

You must not reproduce, republish, modify, distribute, sell or commercially exploit website content without our prior written permission, except where permitted by law.

Any third-party trademarks, product names or logos displayed on the website remain the property of their respective owners.

Acceptable website use

You must not use this website:

for an unlawful, misleading or fraudulent purpose;
to interfere with the operation or security of the website;
to introduce malware, viruses or harmful code;
to attempt to gain unauthorised access to the website or its systems;
to collect information about other users without permission;
to send spam or other unsolicited communications; or
in a way that infringes another person’s intellectual property, privacy or legal rights.

Third-party websites

The website may contain links to external websites, social media platforms, mapping services, review platforms or other third-party resources.

These links are provided for convenience only. We do not control third-party websites and are not responsible for their availability, accuracy, security, privacy practices or content.

Accessing a third-party website is at your own discretion and may be subject to separate terms and privacy policies.

Website disclaimer

To the extent permitted by law, iFix Roofing Geelong is not responsible for loss or damage resulting from:

reliance on general information published on the website without obtaining an appropriate roofing assessment;
interruptions, errors or technical problems affecting the website;
unauthorised access to information transmitted online;
third-party websites or services; or
circumstances outside our reasonable control.

This limitation does not apply to liability that cannot legally be excluded or limited.

Changes to these terms

We may update these Terms of Use from time to time. The updated version will apply from the date it is published on this page.

Your continued use of the website after an update means that you accept the revised terms.

Governing law

These Terms of Use are governed by the laws of Victoria, Australia.

Any dispute relating to the website or these terms will be subject to the jurisdiction of the courts and tribunals of Victoria and any courts entitled to hear appeals from them.

Contact us about these terms

Questions about these Terms of Use can be directed to:

iFix Roofing Geelong
South Geelong, VIC 3220
ABN: 29 685 072 824
Phone: 0448 889 294
Email: [email protected]

Privacy Policy

iFix Roofing Geelong respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect through our website and business activities, how we use and protect that information, and how you can contact us about your information.

Personal information we may collect

The personal information we collect will depend on how you interact with us. It may include:

your name;
phone number;
email address;
property address or suburb;
details about your roof, property or requested service;
photographs, plans or documents you provide;
information included in an online enquiry form;
correspondence between you and iFix Roofing Geelong;
quote, inspection and service history;
feedback or reviews; and
technical information about your use of the website.

Please do not provide sensitive personal information unless it is reasonably necessary for us to respond to your enquiry or provide the requested service.

How we collect personal information

We may collect personal information when you:

submit an online enquiry or quote request;
call, email or otherwise contact us;
arrange an inspection or roofing service;
provide photographs or property information;
respond to a survey or request for feedback;
leave a review;
interact with our advertising; or
use or browse our website.

We may also receive information from another person where they contact us on your behalf, from a referral partner, property manager, insurer, builder or other contractor where permitted, or from publicly available sources.

Why we collect and use information

We may collect, hold and use personal information to:

respond to roofing enquiries;
contact you about an inspection or quote;
assess the nature and location of requested work;
prepare and manage quotes;
provide roofing and related services;
communicate about appointments, weather delays and project updates;
process invoices and business records;
follow up on completed work;
respond to complaints or warranty enquiries;
improve our website, advertising and customer service;
measure the effectiveness of our marketing;
prevent fraud, misuse and security incidents;
comply with legal and regulatory obligations; and
manage our business operations.

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

Enquiry forms

When you submit a form through the website, the information you provide may be sent to iFix Roofing Geelong by email and stored within the website, hosting system, customer-management platform or other business systems used to manage enquiries.

You are responsible for ensuring the information you submit is accurate and that you have authority to provide information about the relevant property or another person.

Cookies, analytics and advertising

The website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and measure advertising performance.

Information collected through these technologies may include:

IP address;
browser and device type;
approximate location;
pages visited;
referring website;
date and time of visits;
links or advertisements clicked; and
actions taken on the website, such as submitting a form or clicking a phone number.

We may use services provided by third parties, including website-hosting providers, Google Analytics, Google Ads, search engines and social media or advertising platforms.

These third parties may use cookies, tags or tracking technologies according to their own privacy policies.

You can manage or block cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

Disclosure of personal information

We may disclose personal information where reasonably necessary to:

employees, contractors or representatives assisting with your enquiry or roofing work;
website developers, hosting companies and technology providers;
customer-management, email, telephone and data-storage providers;
accountants, insurers, lawyers and professional advisers;
advertising and analytics providers;
material suppliers or specialist subcontractors where relevant to the requested work;
payment or invoicing providers;
government bodies, regulators, courts or law-enforcement agencies where required by law; or
another party where you have authorised the disclosure.

We do not sell or rent personal information to third parties.

Overseas service providers

Some technology, analytics, advertising, email, hosting or cloud-storage providers may store or process information outside Australia.

The countries in which information is stored may vary depending on the service provider’s systems and infrastructure.

Where reasonably practicable, we take steps to work with reputable providers that maintain appropriate privacy and security practices.

Storage and security

We may hold personal information electronically or in physical records.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include password protection, restricted access, secure hosting, system updates and appropriate business procedures.

No internet transmission or electronic storage system is completely secure. You should avoid sending highly confidential information through an unsecured website form or ordinary email.

Retention of information

We retain personal information for as long as reasonably required for the purpose for which it was collected, including to manage enquiries, provide services, maintain business and taxation records, respond to disputes and comply with legal obligations.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal record-keeping requirements.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making a correction.

In limited circumstances, we may refuse access where permitted or required by law. Where appropriate, we will explain the reason for the refusal.

Marketing communications

We may use your contact details to follow up on an enquiry or communicate about services relevant to your request.

We will only send broader electronic marketing where permitted by law. You may ask us to stop sending marketing communications at any time by using an unsubscribe option, replying to the communication or contacting us directly.

Service-related messages concerning an active enquiry, quote or roofing project may still be sent where necessary.

Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate the issue. We will aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner.

External links

Our website may link to third-party websites or platforms. We are not responsible for the privacy practices of those third parties.

You should review the privacy policy of any external website before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy when our business practices, website systems or legal obligations change.

The latest version will be published on this page with its updated date.

Contact us about privacy

To request access or correction, make a privacy complaint or ask a question about this policy, contact: